Tickets2026.8.0

Get ticket details

Returns a ticket with space name, comments, status history, and attachments for the authenticated user.

GET/api/v1/support/tickets/{ticket_id}

The source export uses a local development server. Examples use the configured Dashio API origin.

The export references authentication schemes without supplying their definitions.

Authentication

bearerAuth

Understand authentication

Path parameters

ticket_idstring (uuid)Required: Ticket identifier

Query parameters

None declared in this export.

Header parameters

None declared in this export.

Request body

No content type declared

No body schema declared in this export.

Request & response examples

Copy an example in your preferred language.

request.sh

curl --request GET 'https://dashio.net/api/v1/support/tickets/{ticket_id}' \
  --header 'Authorization: Bearer YOUR_ACCESS_TOKEN'

Replace URL parameters, credentials, and schema placeholders before running. No request is sent by this page.

Schema-generated example; not a captured response.

{
  "ticket": {
    "id": "<id>",
    "subject": "<subject>",
    "message": "<message>",
    "status": "waiting-for-support",
    "priority": "low",
    "space_id": "<space_id>",
    "space_name": "<space_name>",
    "user_id": "<user_id>",
    "created_at": "<created_at>",
    "updated_at": "<updated_at>"
  },
  "comments": [
    {
      "id": "<id>",
      "ticket_id": "<ticket_id>",
      "user_id": "<user_id>",
      "body": "<body>",
      "created_at": "<created_at>",
      "user_name": "<user_name>",
      "user_email": "<user_email>"
    }
  ],
  "history": [
    {
      "id": "<id>",
      "ticket_id": "<ticket_id>",
      "from_status": "<from_status>",
      "to_status": "<to_status>",
      "changed_at": "<changed_at>",
      "changed_by": "<changed_by>",
      "changed_by_name": "<changed_by_name>",
      "changed_by_email": "<changed_by_email>"
    }
  ],
  "attachments": [
    {
      "id": "<id>",
      "ticket_id": "<ticket_id>",
      "filename": "<filename>",
      "uploaded_at": "<uploaded_at>",
      "size": 0
    }
  ]
}

Examples use the configured API origin. Replace credentials, URL parameters, and schema placeholders before running.

Responses

200

Ticket fetched successfully.

ticketobjectRequired

Ticket record including resolved space name.

idstringOptional: No field description supplied.
subjectstringOptional: No field description supplied.
messagestringOptional: No field description supplied.
statusstringOptional: Allowed values: "waiting-for-support", "waiting-for-customer", "closed".
prioritystringOptional: Allowed values: "low", "medium", "high".
space_idstringOptional: No field description supplied.
space_namestringOptional: No field description supplied.
user_idstringOptional: No field description supplied.
created_atstring (date-time)Optional: No field description supplied.
updated_atstring (date-time) | nullOptional: No field description supplied.

commentsobject[]Required

No field description supplied.

historyobject[]Required

No field description supplied.

idstringOptional: No field description supplied.
ticket_idstringOptional: No field description supplied.
from_statusstring | nullOptional: No field description supplied.
to_statusstringOptional: No field description supplied.
changed_atstring (date-time)Optional: No field description supplied.
changed_bystringOptional: No field description supplied.
changed_by_namestring | nullOptional: No field description supplied.
changed_by_emailstring | nullOptional: No field description supplied.

attachmentsobject[]Required

No field description supplied.

400

Invalid ticket id.

No response body schema supplied.

401

Unauthenticated.

No response body schema supplied.

500

Failed to fetch ticket.

No response body schema supplied.

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Get ticket details

Authentication

Path parameters

Query parameters

Header parameters

Cookie parameters

Request body

Responses

200

10 child fields

7 child fields

8 child fields

5 child fields

400

401

500