Tickets2026.8.0

Add status history entry

Appends a new status change record to the specified ticket for the authenticated user.

POST/api/v1/support/tickets/{ticket_id}/status_history

The source export uses a local development server. Examples use the configured Dashio API origin.

The export references authentication schemes without supplying their definitions.

Authentication

bearerAuth

Understand authentication

Path parameters

ticket_idstring (uuid)Required: Ticket identifier

Query parameters

None declared in this export.

Header parameters

None declared in this export.

Request body

application/json · Required

to_statusstringRequired: New ticket status Allowed values: "waiting-for-support", "waiting-for-customer", "closed".
from_statusstring | nullOptional: Previous status (optional) Allowed values: "waiting-for-support", "waiting-for-customer", "closed", "null".

Request & response examples

Copy an example in your preferred language.

request.sh

curl --request POST 'https://dashio.net/api/v1/support/tickets/{ticket_id}/status_history' \
  --header 'Authorization: Bearer YOUR_ACCESS_TOKEN' \
  --header 'Content-Type: application/json' \
  --data '{
  "from_status": "waiting-for-customer",
  "to_status": "closed"
}'

Replace URL parameters, credentials, and schema placeholders before running. No request is sent by this page.

Schema-generated example; not a captured response.

{
  "history": {
    "id": "<id>",
    "ticket_id": "<ticket_id>",
    "to_status": "waiting-for-support",
    "changed_at": "<changed_at>",
    "changed_by": "<changed_by>"
  }
}

Examples use the configured API origin. Replace credentials, URL parameters, and schema placeholders before running.

Responses

200

Status change recorded successfully.

historyobjectRequired

No field description supplied.

idstringRequired: No field description supplied.
ticket_idstringRequired: No field description supplied.
from_statusstring | nullOptional: Allowed values: "waiting-for-support", "waiting-for-customer", "closed", "null".
to_statusstringRequired: Allowed values: "waiting-for-support", "waiting-for-customer", "closed".
changed_atstring (date-time)Required: No field description supplied.
changed_bystringRequired: No field description supplied.
changed_by_namestring | nullOptional: No field description supplied.
changed_by_emailstring | nullOptional: No field description supplied.

400

Invalid ticket id or status.

No response body schema supplied.

401

Unauthenticated.

No response body schema supplied.

500

Failed to log status change.

No response body schema supplied.

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Add status history entry

Authentication

Path parameters

Query parameters

Header parameters

Cookie parameters

Request body

Responses

200

8 child fields

400

401

500